There are a few varying claims over why the Echo Spot was discontinued. Amazon’s head of PR told The Ambient, the product was discontinued due to “incredibly positive” customer response, causing the Echo Spot to sell out.
This was not the same story other Amazon employees had to tell, however. When prompted why the Echo Spot was discontinued, an Amazon customer sales rep blamed the ongoing flickering issue many frustrated customers were dealing with, stating “it is no longer available until we are able to have that resolved.” In a similar vein, Daniel Rausch, Vice President of Amazon’s smart home sector stated “I think we follow customers on those decisions” when asked about the Echo Spot’s discontinuation.
The screen flickering issue was heavily reported across Amazon’s customer forums in addition to Reddit, and it wasn’t long before major news publications like the BBC picked up on the growing anger. Given the vast amount of customers reporting the same problem, it’s safe to assume this was the most likely culprit for the Echo Spot’s demise. Whatever the cause, it wasn’t long before the Echo Spot was overshadowed with Amazon’s latest devices.
